Shipping policy

Shipping Policy

Effective Date: August 2, 2026

Thank you for shopping with KawaiiPop! We are dedicated to bringing you the best anime merchandise. Please review our shipping policy below to understand how and when your items will reach you.

1. Processing & Fulfillment Time

  • Duration: Due to the nature of our items and varying demand, standard order processing and fulfillment take 7 to 14 business days before your order ships out.

  • Note: Processing time is separate from the transit time calculated at checkout. During peak anime convention seasons, product drops, or holidays, processing times may experience slight delays.

2. Shipping Destinations

  • We currently offer shipping within the United States and worldwide.

3. Shipping Carriers & Delivery Estimates

  • Carriers: Orders are shipped via major, reliable international and domestic postal carriers (such as USPS, DHL, or regional postal services) selected based on the destination and package weight.

  • Liability & Transit Times: Once a package has been handed over to the postal carrier, KawaiiPop is released from liability regarding transit delays, weather disruptions, or local postal service interruptions. Estimated delivery timelines provided at checkout are estimates only and are not guaranteed.

4. Shipping Rates

  • Shipping rates are calculated and listed per item at checkout. If you purchase multiple items, the total shipping cost will reflect the combined per-item rates to ensure safe packaging and handling for each product.

5. Customs, Duties, and Taxes (International Orders)

  • Customer Responsibility: Customers purchasing from outside the United States are fully responsible for any customs fees, import duties, VAT, or local taxes levied by their country's customs department.

  • KawaiiPop is not responsible for any delays caused by customs clearance processes, nor are we liable for unpaid customs fees that result in a package being returned or abandoned.

6. Lost, Stolen, or Damaged Packages

  • Claims Process: If your package is lost in transit, shows tracking updates indicating delivery issues, or arrives damaged, you must file a claim by sending an email to Thekawaiipopco@gmail.com.

  • Liability Limitation: KawaiiPop is not responsible for packages lost, stolen, or misdelivered once the carrier marks the tracking status as "Delivered." However, we will work with you to the best of our ability to assist in filing a claim with the postal carrier. Please include your order number and photo evidence of any damaged items in your email.